We are very pleased to report that yet again our customers are ‘more than satisfied’ with our service. 80% of last season’s customers supplied us with feedback and of these 95% gave us the top score (excellent). The rest gave us the second score (good). Not a single customer ranked us as ‘satisfactory or below’. I don’t suppose there are many tour operators who can make such claims. We are very grateful to our local agents, our drivers and all our suppliers who all help to make our customers holidays ‘excellent’. Many thanks to them and all our customers who take the time to give us their feedback.
We have travelled a lot and used many different Travel Agents/Tour Operators. Without question you were the best - both your operation in the UK and in India. You dotted every i and crossed every t. We also very much appreciated all the help you gave us with the Indian Visa.
We had a fantastic holiday which went like clockwork. Thanks for alerting the CGH Earth hotels to our anniversary - we had a cake in every one! We enjoyed all the hotels and the service was excellent throughout. Coconut Lagoon - lovely helpful staff and nice food. Manager made us feel very welcome. Spice Village - again great staff and food. Felt more upmarket than last time - bungalows very nicely furnished, new bathrooms. Rajakkad Estate - stunning house and location. Munnar - loved the ride to Munnar, fabulous scenery, although the town is a bit limited the hotel (Windermere) was very comfortable and staff charming. Beach Symphony - again all very good. Loved the food and service. Pool very stylish and beach was very clean by Indian standards. Eighth Bastion - thought that it was very stylish. Food more modern with European twist! Fort Cochin definitely more trendy than when we first visited. We love the energy and exuberance of India - this time amplified by being there at a general election - just brilliant. Thanks for your faultless organisation and also to Companion Holidays for looking after us. Anil (our driver) was a star as always and really looked after us - we were lucky to have him. We recommend you to anyone we meet who is planning a South India trip.
Marion and Nick Jenkins
Many thanks from all four of us for all your help and the detailed work on the holiday. We are so looking forward to it.
Firstly, I'm sorry I never got around to writing a report on our wonderful trip to Kerala at the beginning of the year. Suffice to say, it was definitely the best trip we've undretaken, all thanks to your hard work. I gather Brett gave special thanks for Ali at Chera Rocks and the lovely driver Shibu, both heartily seconded by me. So, mentioning Chera Rocks takes me on to why I'm writing. That place is quite simply paradise and we want to go back at the same time this year.
Wonderful time. Thank you for a memorable trip, Gary. Ajanta and Ellora were particular highlights - extraordinary sites which appear to be visited by few Europeans - they are well worth the journey.
Mr and Mrs Pleming
I cannot sufficiently stress our appreciation of the efforts made by everyone to ensure we had a truly wonderful holiday. The variety and range of what you organised was superb and the efficiency of your Indian counterparts was beyond reproach. Everyone was so very friendly and we always felt totally safe. We thoroughly enjoyed ourselves and will not hesitate to recommend your services.
Mr Campbell-Walter and Mrs Barbara Golding
Just a line to thank you for our recent holiday in Southern India. This was our third trip with Kerala Connections, and for the third time all the arrangements worked perfectly, all the hotels were fine, and we thoroughly enjoyed ourselves. We had amishap when I fell over and hit my head, necessitating a hospital visit to be checked over. (The result was fine and did not disrupt our holiday.) However, we cannot praise our driver RK highly enough. He took us to the hospital, stayed with us, kept us informed, helped me through the system and was generally invaluable. He was an excellent driver too! Also a pleasant, friendly and knowledgeable man and we would welcome him as a driver if we visit India in the future. I'd be grateful if you could let your agents in India know.
Roger Barton and Richard Jones
Another very good trip. Staying in really nice homestays is difficult to beat.
We had a wonderful time. Your booklet with information on each place we stayed was great and the tipping information was invaluable. The agent was very helpful and pleasant. Anil, our driver, was brilliant. He loved the time we spent wandering around hills looking for grandparents bungalows, armed only with a photo or a birth certificate! He was thrilled to see himself in the newspaper when we were interviewed in Munnar having found the church Mark's grandparents were married in.
Ramesh (our driver) - was brilliant! Extremely helpful and courteous was on hand when we need him and kept in contact throughout. Palm Tree Heritage was fabulous. The restaurant was more expensive than others, but food was exceptional and location was perfect - quiet and away from the main strip. The owner (Bebu) works tirelessly to please. Thanks again for all your help with the booking – a truly professional service.
Hi Gary We arrived back from our wonderful trip to India on Sunday and, although I will complete the questionnaire, I feel I should email with a bit more feedback and, most of all, to thank you for planning and making possible such a fantastic tour. The itinerary was brilliant, everything worked perfectly, and every single day was packed with interest. It’s hard to pick out the highlights, but we'd like in particular to mention the following: Gitanjali Farm was a great start to our holiday, so relaxing and welcoming, and delicious food. Orange County was excellent in every way. Fringe Ford is an amazing place - we loved waking up in the middle of the forest and listening to the birds. We loved the houseboat - a great way to relax at the end of the holiday, and much better than sitting on a beach (we thought). Finally, and most important of all, we would like to tell you how much we appreciated our driver, Sanjeevan. At the beginning of our trip he said that his aim was to treat his customers as if they were his own family. This wasn't just words - he did exactly that. We could not have been looked after better. His driving was excellent - we never felt even slightly nervous, and whatever happened he remained calm and cheerful, We enjoyed his explanations of local customs, politics, agriculture and so on - and his five minute condensed version of the Ramayana! We feel very lucky to have had his knowledge and his pleasant company for the three weeks - it made such a difference to our holiday.
Jess was brilliant - prompt, safe and full of interesting and information. Nothing was too much trouble. Thank you for your help. Having a reliable driver added to our holiday enjoyment.
I just want to thank you for organising seamlessly a wonderful holiday. All the places we stayed at were lovely. Bennett was great fun, informative and could'nt have been a better driver.
At last I have a moment to sit down and send you a line to tell you about our lovely holiday in Kerala. Every time we arrived at our new destination we said 'How do you think Diana knew that this is perfect for us?!' so you see we were very satisfied. Biju drove very carefully with consideration for us all the time. Our first stop at Tapovan was a glorious situation with very comfortable sleeping accommodation and in the middle of a rubber plantation. Any visitor from the UK would be very happy here. We were looked after by the charming Manager/Owner who described how rubber was extracted from the trees and took endless trouble to make sure we had plenty of meals. Bird Watching was a delight - Simon was delighted with the new species he saw. Our next stop was at the Paradisa Plantation and the long ride was well worth it. The food and service here was particularly good and the people charming. We met the owner on the second day who impressed us. I think you know him, Diana? . We would have liked longer in the reserve as there were many interesting birds and a few animals to see. Again we had a very good guide. We then drove to Alleppey to the house boat and spent two days on it with three charming crew. I had already been on one on another holiday you had arranged, but for Simon it was his first time and he was delighted. Being delivered to the jetty of Coconut Lagoon was exciting and our two days there were wonderful. The amenities were perfect and again we made us of the guides. I had a marvellous massage too. We arrived at Teak House eventually as it is fairly remotely located and were made very welcome by the Elias family. The accommodation was spacious and comfortable and Sunil took us out bird watching to marshland where the birds were plentiful in the evening. He shared his photography passion with us and we were so interested to know more about Indian life. All in all it was a wonderful worry free holiday with everybody arriving on time and Mr Kumar keeping in touch. Please thank him.
Driver Anil - great to be met by a friendly face! Anil is such a careful and considerate driver and with a good sense of humour. Orange County, Coorg – very comfortable, welcoming, friendly, clean, good eco policy. This chain is excellent. Tranquil, Wayanad – wonderful to be back here – great hospitality from family and staff, who welcomed us back like old friends. Orange County, Kabini - here, too, we were welcomed back and conversations were picked up from 2 years ago – that’s a really good sign. Golden Chariot Train - this was the perfect way to see the wonderful ancient sites of Karnataka that we had long wanted to visit. The train was not as luxurious as The Maharajas’ Express but was as comfortable. Staff, food, hospitality, organisation were excellent. Fantastic holiday except for the appalling hotel in Goa.
Filling in the questionnaire does not seem adequate for our wonderful holiday. It really did go swimmingly! Mr. Kumar the local agent was very helpful, any slight problems or change of plans and he acted immediately, even when I left my camera charger (despite a sweep of the room) at Coconut Lagoon. It appeared at Teak House.
Everything ran like clockwork. All accommodation was overall very good to excellent and certainly lived up to expectations. Fringe Ford was the highlight of the trip. We thoroughly enjoyed all the places we went to, especially the Backwaters and Wayanad. Our least favourite was Munnar which felt very busy and quite commercialised.
The travel documents are very comprehensive – everything is absolutely crystal clear.
We received your info yesterday and after a quick look at it all, it would appear to leave no stone unturned!
Gary - thank you soooo much for organising it! We are literally in our element - it is paradise here.We couldn't have wished for a better place. We just wished we had booked the whole 5 days with you. I will recommend you to people though as honestly we are so happy.
Your documentation is outstandingly good. The Tour Information booklet particularly – we have never had such a thing from another tour operator. All very impressive and much appreciated.
David and Mary Hall
Our trip would not have been the same without Bennet Joy (our driver). Not only was he a cautious driver, he was always looking out for us. He was always willing to stop if we wanted to take a picture, have a coconut or coffee and knew where all the clean WCs were. Bennet was friendly, funny, knowledgeable and very professional. Having him with us for 2.5 weeks was a true pleasure. It made the trip that much more special.
Mr/s Hanna and Mr/s Dowell, Canada
Dewalokam was the perfect place to re-orientate myself after a long journey. Jose and Sinta were wonderful hosts. I enjoyed the yoga and wonderful massages. Thank you so much for organising such an interesting trip for me - I have given your name to many of those I encountered who asked me how I managed to find out about homestays. A big thank you to everyone who looked after me - I felt really safe at all times but not unadventurous!
Susan Jonas Susan travelled on her own (having previously accompanied her husband on a Kerala Connections holiday) before attending a WI conference in Chennai.
The local driver was knowledgeable and well organised. The travel and hotels went without a hitch.
All in all a very good holiday. We thought Hampi was magical and Badami quite amazing. Our comments are really for your information and not complaints. Overall score - 5 (out of 5).
All our venues (and driver) spoke very highly of Kerala Connections and its UK based staff. Compliments indeed. Many thanks to you all for a great holiday.
Just to let you know that we got back safely last night from a truly amazing holiday with Kerala Connections. The whole trip was fantastic, you did a great job with our itinerary, which was busy throughout but left us with some great days for relaxing too. There were so many highlights, too many to mention them all but for me I think I would say Dewalokam, the views across the tea plantations, the early morning trekking in Periyar and the peacefulness of Coconut Lagoon and the houseboat were certainly among mine. It was such an experience to share with our kids.